Frequently Asked Questions

 

No, it is not necessary to contact us and check availability. Everything you can book online on our website is available and you can just book it online.

 

 

No, your booking will never be cancelled from our side. We cooperate with two other big safari operators and therefore can guarantee enough participants for the shared safaris offered on our website at any given date.

Also for the Kilimanjaro climbs we cooperate with partners. In almost all cases there is a group. However, even though the situation is highly unlikely, it is potentially possible that you are the only climber. In this case you will have your own porters and guide.

For the shared day trips, if you book with a lead time of one week or more, we can usually find other participants to join you. If you book with shorter time notice, you might be the only one doing the day trip.

 

 

 

There are 4 payment options:

1) Paypal

You can directly check out the online booking process using Paypal. The payment via Paypal will be done on the secure Paypal website. You will have full Paypal buyer protection.

2) Direct credit card payment

We are just working on the online integration of a direct credit card payment option via Stripe. This will be online within the month of March 2018. If you would like to pay via credit card before that, please place your online booking.
Instead of finalizing the booking making an online payment, please contact us at info@budget-safari-tanzania.com, and we will email you an online payment like via the secure TAB application. Please note that a 4% credit card handling
fee will be charged. In this case you can choose to pay 20% in advance and the remainder via the same credit card on arrival in Tanzania.

3) Bank transfer

You can also make a payment via bank transfers to one of our accounts in the EU, Japan, UAE, Tanzania and India. You can also pay in EUR, JPY, TSH and Rs in this case. If you prefer this option, please place your online booking. Instead of finalizing the booking making an online payment, please contact us at info@budget-safari-tanzania.com, and we will email you
payment instructions.

4) Credit card or cash payment in Tanzania

We can process credit card payments in Tanzania. Please note that a 4% processing fee will apply.

 

 

Of course you will get an official invoice and payment receipt. When you book online, it will be automatically issued and emailed to the email address you provide. Should you not see the invoice, please check your spam folder, where
automatically generated emails end up at some providers. We will confirm receipt of any payments done via credit card or bank transfer immediately.

 

 

When making an online booking, you will immediately receive via email an automated invoice/receipt. Should you not see the invoice, please check your spam folder, where automatically generated emails might end up at some providers.

Generally, latest on the working day following the day on which you do your online booking, you will receive another email from one of our representatives, summarizing some key information about your booking.

Around 3-7 days prior to the start of your safari you will receive another email from our safari coordinator with exact details about your guide and pick-up time.

For the Kilimanjaro climbs, you will usually meet the guide the evening/night prior to your climb at your accommodation in Moshi for a briefing. You will be informed about this from us in writing.

 

 

On our website, you can find details about the safari accommodation options, including pictures and names of the campsites and lodges used.

 

We recommend you to arrive latest the day before the start of the safari or Kilimanjaro climb, as the safari and Kilimanjaro climb starts early in the morning.

In the online booking process on our website, you can simply add accommodation at "Kili Cottages" for the night prior to your safari/Kili climb (and also for the night after your safari/Kili climb) by checking the respective check-box. Kili Cottages is a simple, but modern and clean budget accommodation in Moshi Town, offering AC and non-AC (fan only) single, twin and double rooms.

However, if you prefer you can stay at any other hotel. For safaris we can pick you up from any hotel or public location in Moshi Town and Arusha Town at no extra cost. For Kilimanjaro climbs we would pick you up from Moshi only.

The recommended airport is JRO (Kilimanjaro International Airport). We can also pick you up from the airport on arrival (and also bring you back to the airport at the end of your holidays). If you would like to book airport transfers, just check the respective check-boxes in the online booking process.

 

 

3-7 days prior to your safari, Kilimanaro climb or day trip, you will receive an email from us informing you about the exact pick up time. Please be ready at that time at the reception of your hotel so that we can start the safari without any delay. Please inform us about the hotel/location where you would like to be picked up in the comment field when making an online booking, or if you haven't booked your accommodation yet, email it to us as soon as you have this information.

For safaris:

We will pick you up from your hotel or any other public location in Moshi Town and Arusha Town.

For all safaris, except for the 3 days private safari (Ngorongoro + Serengeti) the pick up time in Moshi is between 6:30am and 7:00am and in Arusha between 8:30am and 9am.

Only the 3 days private safari (Ngorongoro + Serengeti), as a lot of driving is involved, will depart one hour earlier than above indicated departure times.

For Kilimanjaro climbs:

All Kilimanjaro Climbs start at 9am from Moshi. We will pick you up from your hotel or any other public location in Moshi Town.
 

For Day trips:

The Chaggaland day trip starts at 9am from Moshi. Arusha National Park day trip usually starts at 7am. Tarangire National Park day trip usually starts at 6am. All other full day trips usually start at 10am.

Private bookings for half day trips can start at any morning and early afternoon time. You can let us know your preferred time.

We will pick you up from your hotel or any other public location in Moshi Town.

 

 

The end time of the safari on its last day is typically:

* At Arusha Airport around 5pm
* At Arusha Town around 5:30pm
* At Kilimanjaro International Airport around 6:30pm
* In Moshi Town around 7:15pm

If everyone in the group agrees, you can stay longer in the National Park on the last day (which is often the choice of people doing the 2 days itinerary), which means you would arrive up to 3 hours later than above indicated times.

Kili Climbs usually return around 11am to 1pm to Moshi Town on the last day. We can drop you at your hotel or any public location in Moshi Town.

Please note that we cannot guarantee these times as there might be reasons why your arrival at these locations delays, e.g. traffic conditions, sickness of a traveller, technical problems of the vehicle etc. So if you book a flight, make sure to allow buffer time. For international flights you have to be at the airport latest 2 hours prior to the departure time.

 

 

 

You can do your safari throughout the year. The driver-guides will adapt the routes within the National Parks following the migration patterns of the animals to make sure you can see a maximum amount of animals.

 

 

Rainy season is in Tanzania from middle of March to middle of May, and from middle of November to middle of December.

You can perfectly do your safari during rainy season. It will most likely not be raining throughout the day and when landscapes are green you can see many animals.

Safaris are never cancelled due to rain. The 4WD safari vehicles can pass almost any road and the driver-guides will adapt the exact routes within the National Parks if necessary.

 

 

We are a company, which is fully registered in Tanzania with TRA (Tanzania Revenue Authorities). Our company name is WU Intercultural Experience Tanzania Ltd. Our brand name for budget safaris, Kilmanjaro climbs, and excursion services is Budget Safari Tanzania.

We also are fully licensed from TANAPA (Tanzania National Park Authorities) to operate safaris and Kilimanjaro climbs in all Tanzanian National Parks.

WU Intercultural Experience Tanzania Ltd. is part of the World Unite! group of companies, which is active in 14 countries, specialising in intercultural learning opportunities abroad.

 

 

There are a few reviews on our Facebook page:

https://www.facebook.com/pg/budget.safari.tanzania/reviews

We have just recently started to spend effort into social media, so there are not many reviews yet. We would appreciate if you could leave your review.

 

 

Yes, our office is located in Moshi/Tanzania at the following address:

Moshi-Arusha Street, CCM Building Room 214, Moshi, Tanzania

Please see the location on Google Maps.