1) The Role of WU Intercultural Experience Tanzania
The role of WU Intercultural Experience Tanzania, hereafter referred to as WU Intercultural Experience Tours, is to manufacture tours and itineraries to fit the requirements of our customers. Often we may use reputable independent suppliers for the provision of selected services. Sometimes we will own some of the facilities included in the package. Whatever the case, we accept responsibility for the proper performance of your contract with us subject to the following booking conditions which are the basis of that contract.
Published prices are based on costs prevailing at the time of publication of this manual. They are subject to change at any time before your booking is made. We reserve the right to increase or decrease published prices at any time before your booking is made. You will be given the correct current price at the time of booking.
Rates include all the expenses concerning the vehicle and the driver and the Meal plan as indicated in the published itinerary for each tour. Regarding, air costs, unless specified are not included in the basic cost. Rates also include Government Taxes, Hotel Service charges, Entry Fees and Sightseeing as specified in the Itinerary. Not included are any departure taxes, visas, passports services, gratuities (other than service charges), beverages, laundry, and any such personal expenses.
3) Reservations and Payment
A binding contract between you and WU Intercultural Experience Tanzania comes into existence once we have accepted your booking by issuing an invoice. We require full amount to be paid as soon as package is booked, this will go through the online booking system. If payment is not received within the above time scales, we reserve the right to treat your booking as having been cancelled by you, and apply cancellation charges as set out in paragraph 4 (a) below.
a) By you
Should you need to cancel, you must notify us immediately in writing. The following refund policy applies:
If the cancellation is made 30 days or more prior to the safari or trek: 100% are refunded minus banking/credit card fees
If the cancellation is made 14-29 days prior to the safari or trek: 75% are refunded minus banking/credit card fees
If the cancellation is made 8-13 days prior the safari or trek: 50% are refunded minus banking/credit card fees
If the cancellation is made 72 hours-7 days before the safari or trek: 25% are refunded minus banking/credit card fees
If the cancellation is made 48 or less hours before safari or trek, there is no refund.
**Cancellations Due to Illness or Injury where a person is required to cancel their climb or safari on grounds of illness or injury, where requested, we will issue a final costs advice, reflecting the value of the funds that have been used as a consequence of the cancellation. When presenting this to your insurer with copies of your diagnosis and prescription notes that you are advised to obtain, you will usually be able to claim back all or part of this forfeited amount on either your health or travel health insurance policies, assuming you have a pre-existing policy in place.
b) By us
Although it rarely happens and we shall do our utmost to avoid doing so, we must reserve the right to cancel arrangements. If this should happen, other than due to your default in payment, we will offer the choice of an alternative arrangement (and paying or receiving a refund in respect of any price difference) or receiving a full refund of all monies paid. If we are forced to curtail a tour after departure due to circumstances amounting to force majeure, we regret we cannot make any refunds or pay any compensation or be responsible for any costs or expenses incurred by you as a result.
We reserve the right to make changes to brochure details and holiday arrangements both before and after your bookings are made. Most changes will be minor. If we have to make significant changes, you will be notified at the earliest opportunity. In such cases, you will have the option of accepting the changes, or booking alternative arrangements (and paying or receiving a refund in respect of any price difference), or cancelling your holiday and receiving an immediate and full refund of all monies paid.
6) Force Majeure
‘Force Majeure’ means those circumstances where the performance of our contract with you is prevented or affected by reason of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action and all similar events beyond our control. In these circumstances, we will not be liable to pay any compensation or otherwise be responsible for any expenses or losses you might incur where we are forced to cancel, delay, curtail or change your arrangements in any way or where the performance or prompt performance of our contractual obligations is prevented or affected.
We accept responsibility should the services which we are contractually obliged to provide prove deficient or not of a reasonable standard, including where this is due to acts defaults of our employees, agents, subcontractors except when these result in death, personal injury, illness, which is dealt with below.
b) Death, injury or illness
We accept responsibility should you or any member of your party suffer death, injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or subcontractors providing at the time they were acting within the course of their employment except where the failure to perform or improper performance was due to
their own acts and/or omissions or
those of a third party not connected with the provision of the travel arrangements and which were unforeseeable or unavoidable or
an event which either ourselves or the supplier of the services in question could not have foreseen or forestalled even with all due care.
It is however a condition of accepting liability that you notify us in writing within 28 days of the clients return from the tour and, where payment is made, that you will assign to WU Intercultural Experience Tanzania or our insurer any rights to you may have to pursue any third party to the claim and provide us with your full cooperation.
Please note that in respect of air, sea, rail carriers and hotel keepers, our liability is limited as if we were the carriers/hotel keepers within the appropriate international conventions. Please note further, that all transport is provided subject to the relevant carriers conditions of carriage some of which may limit or exclude their liability to you, often in accordance with international conventions.
Please note that our responsibility and obligations apply only in respect of those services which we agree to arrange or provide. We cannot be liable for any services which you arrange on your own. We cannot, for instance, accept liability if for whatever reason, a client is not at the correct departure point at the correct time and as a result miss the departure.
No arrangements are made by us concerning the provision of International flights. Therefore, all outward and home bound flights should be read in relation to the services which we have been contracted to provide, and not any flight or any other arrangements which may have been added on.